Frequently Asked Questions (FAQ)
General Questions:
JazzVideoLessons.net is a dedicated online platform for jazz music education. We provide a wide range of high-quality jazz lessons and resources for musicians of all levels, from beginners to advanced players.
Our website caters to jazz enthusiasts, musicians, and students looking to enhance their understanding and performance of jazz music. Pros and teachers are also among our members as it helps them with their own teaching. Contact us if you are a teacher as we offer a discount for you!
We offer both free and premium membership options. While some content is available for free, a premium subscription provides access to our library of lessons and resources.
You can reach our customer support team by visiting the “Contact Us” page on our website. We’re here to assist you with any questions or issues you may have.
Membership and Subscription:
We offer various membership levels, including a free membership with limited access and premium memberships with full access to our extensive lesson library. Visit our “Membership” page for details.
Subscription prices vary based on the membership level you choose. Please refer to our “Pricing” page for up-to-date pricing information.
Remember, the price is locked in and will never go up as long as you are a member. It can even go down as we offer discounts to thank our loyal members.
Yes, you can cancel your subscription at any time without any cancellation fees on your account page. You’ll retain access until the end of your current billing period.
Yes, we not offer a free 7-day trial period on the JVL Pro membership.
Content and Lessons:
Our lesson library covers a wide range of jazz topics, including theory, improvisation, technique, and more. We cater to various instruments and skill levels.
We regularly update our lesson library with new content. New lessons are added monthly to provide our members with fresh material to explore.
We value member feedback. While we can’t guarantee specific requests, we consider suggestions for future lesson development.
Yes, we offer lessons for musicians at all levels, from beginners taking their first steps in jazz to advanced players looking to refine their skills.
Jazz Video Lessons Social:
Access and Compatibility:
After subscribing, you can access our lessons by logging into your account on our website. Once logged in, you’ll have full access to the lesson library.
Yes, our lessons are mobile-friendly and can be accessed on a variety of devices, including smartphones and tablets.
No special software is required. You can view our lessons using a standard web browser. For the best experience, ensure your browser and internet connection are up to date..
Payment and Billing:
We accept major credit and debit cards for payment. You can securely enter your payment information during the subscription process.
We take your privacy seriously. Your billing information is securely stored and processed in compliance with industry-standard security measures. We do not store your complete credit card information on our servers.
We offer a 7-day free trial and many free lessons, therefore there is no refund passed that trial period. If any mistake was made on your part or ours, contact us as soon as possible and we will find a solution together.
Technical Issues:
If you’re experiencing technical difficulties, please check your internet connection and browser settings. If the issue persists, contact our customer support for assistance.
You can reset your password by clicking on the “Forgot Password” link on the login page. Follow the instructions provided to create a new password.
Our website is compatible with most modern web browsers. However, we recommend using the latest versions of browsers like Chrome, Firefox, Safari, or Edge for the best experience.
Privacy and Data Security:
Your personal information is protected through secure encryption and strict data security protocols. You can learn more about our data protection practices in our Privacy Policy.
You can review our detailed Privacy Policy by clicking the “Privacy Policy” link in the footer of our website.
Feedback and Support:
We welcome your feedback and suggestions! You can provide feedback through our website’s contact form or by emailing our support team. Your input helps us enhance our services.
Our customer support team is available to assist you with any questions or issues you may encounter. You can reach us via email or through the “Contact Us” page on our website.
Copyright and Usage:
No, our lessons are intended for online streaming only and cannot be downloaded or saved. This policy helps protect our instructors’ intellectual property rights.
By accessing our lessons, you agree to our Terms of Use. These terms outline the permitted uses of our materials and include guidelines on fair usage.
Yes, sharing or distributing our lesson content outside of your personal use is prohibited and may result in the termination of your subscription.
Membership Renewal:
Subscriptions are set to automatically renew at the end of each billing cycle (monthly or annually) to ensure uninterrupted access to our lessons.
Yes, we will send you a reminder email before your annual subscription renews. You can choose to cancel or modify your subscription at that time.
Yes, you can change your subscription plan at any time. Visit your account settings to upgrade, downgrade, or switch plans.
Membership Renewal:
Yes, we have a dedicated section on our website where you can read about the success stories and testimonials from students who have benefited from our lessons. Their experiences may inspire and motivate you on your jazz music journey.
Additional Resources:
Absolutely! We provide a list of recommended external resources, including books, recordings, and websites, to further enhance your jazz education. Check out our “Resources” section for valuable links and recommendations.
